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Since 2014, we’ve worked with REALTOR® associations of all sizes to improve their Professional Standards processes. This has resulted in increasing efficiency, saving time and demonstrating better accountability. CasePro is building trust between REALTORS® and communities and consumers they serve.


Linda Derrick

Professional Standards Manager

Pinellas REALTOR® Organization

“I spent a lot of time in the beginning working with McKenna’s CasePro™ team. The Training upfront was thorough and very important to learning CasePro™. Their Customer Service is wonderful.

The CasePro™ team is very responsive and have walked me through the process at each step of the way.”

“I am a genuine CasePro™ advocate. I believe leveraging a digital solution, which is an easily accessible and collaborative application is vital to delivering excellence in PS administration.

Shortly after joining RASM the long-time PS administrator resigned.  I temporarily assumed the role.  I experienced the frustration of trying to locate and unravel case files: paper documents, digital files, excel spreadsheets, emails,  post-it notes and outlook reminders to keep the administration process moving forward.  It was a challenging undertaking, while managing my responsibilities as CEO.

As a result of this experience, I was determined to avoid future risk by changing the process and eliminating the warehousing of institutional knowledge to a single individual or computer.

CasePro™ was RASM’s answer. The program has been championed by RASM’s leadership, members, and staff.”

Jeff Arakelian, AHWD, RCE

Chief Executive Officer

REALTOR® Association of Sarasota and Manatee

Michelle McCaskill

Vice President, Risk Management

Canopy REALTOR® Association

My Professional Standards and Grievance Committee members have embraced the easy and efficient RSVP system for requesting and scheduling Grievance Committee meetings and Professional Standards Hearings. Using this system has saved me hours in checking member availability, scheduling hearing dates and sending case documents.

Converting to the CasePro™ application has increased my efficiency and ability to successfully administer Professional Standards for Canopy.

CasePro has allowed our association to better serve our REALTOR® members and members of the public by simplifying the administration and resolution of Professional Standards cases.”

“We have received good news from panelists who have used CasePro’s™ personalized link to case documents. They like that it is all in a single location.

Bailey Morse

General Counsel

New Orleans Metropolitan Association of REALTORS®

Michelle D’Aiuto

Professional Standards Administrator, Executive Services

REALTOR® Association of Sarasota and Manatee

“I like the ability to send an email to case principals with a secure, time-validated link protects sensitive and confidential documents.”

“As Vice Chair of RASM’s Grievance Committee, I want to say thank you for the CasePro System. In the past, our committee was concerned about the confidentiality of the information we review. CasePro has remedied that for us. The secure log in and the time sensitive features are perfect for our use. CasePro gives us the documents that have been submitted by the complainant in one location so we don’t need to scroll through emails to find them. It also gives us complete documentation since it won’t progress to the next level without having certain standards met. This saves our staff and committee time. As the process continues everything remains in one place for the next committee to review. No need to copy and paste and compile for the next group. It’s all in one place. Thank you CasePro for thinking like we do. Access with security and the ability to proceed without interruption. You’ve done a great job.”

Ken Hanson

Vice Chair of Grievance Committee

REALTOR® Association of Sarasota and Manatee

Allison Rabon

Membership Compliance Director

Oklahoma Association of REALTORS®

“It is very easy, organized and efficient. I really like how CasePro’s™ panel generator randomly selects members. I quickly edit the panel and then send out the GC and Hearing availability ‘Requests’ directly from CasePro™.

This step is completed in under 5 minutes. I love it!”

“One feature that is so nice is the ease of submitting a complaint online. CasePro leads complainants through a step-by-step process. The tip tools provide immediate answers to most questions. The complaint form is easily understood and completed in a few short minutes.”

Missy Whittington, RCE

Chief Executive Officer

New Orleans Metropolitan Association of REALTORS®

Melanie Reynolds

Professional Standards Coordinator


“I really appreciate the CasePro™ team and their rapid response time. They quickly answer questions and provide solutions to challenges. They genuinely care and help us take advantage of CasePro’s™ features. Working with the team has been an unexpected bonus in adopting CasePro™.”

Some of CasePro’s Clients